Frequently Asked Questions
Answers to all your questions about 995be
Whether it's deposits, withdrawals, live casino, VIP program, or support — you'll find clear and detailed answers to your questions on this page.
Questions naturally come up when using 995be. That's why we've compiled the most frequently asked questions from players in Bangladesh all in one place — from live casino game rules to how to deposit with bKash, VIP cashback to forgotten passwords. Click on a question under the category below to go straight to the answer.
Frequently Asked Questions
Live Casino
Yes, both Teen Patti and Andar Bahar are available in the live casino section of 995be. Teen Patti is a familiar South Asian card game where you build the best hand using three cards. Andar Bahar is a simple but exciting game — you guess whether a specific card will land on the Andar (inside) or Bahar (outside) side. Both games are played with a real dealer.
In a live dealer game, a real dealer runs the game from a studio and streams it directly to your screen via high-quality video. You place your bets from your own device while the dealer handles real cards or dice. The entire process happens in real time, giving you the feel of a physical casino.
In Baccarat, you guess which of two hands — the Player or the Banker — will have a point total closer to 9, or you can bet on a draw. If the sum of a hand's card values goes above two digits, only the second digit counts as the score. It is a popular table game with simple rules and is available in multiple variants in the live section of 995be.
In Roulette, you bet on which pocket a ball will land in on a spinning wheel. You can bet directly on a single number, or on broader groups such as red-black, odd-even, 1-18, or 19-36. Broader bets have a higher chance of winning but pay less, while betting on a single number is the opposite.
Yes, the 995be live casino works fully in a mobile browser — no separate app download is needed. Video streaming runs smoothly on any modern Android or iOS smartphone. Use a stable internet connection for the best experience.
VIP Program
VIP members receive weekly cashback at a rate that increases with each tier. On top of that, there is priority support, exclusive promotions, and extra benefits on certain games. At higher tiers, you also get access to a personal account manager.
995be has four VIP tiers in total: Bronze — up to 0.2% weekly cashback; Silver — up to 0.4%; Gold — up to 0.6%; and Platinum — up to 0.8% cashback. Moving up each tier increases your cashback rate and unlocks additional benefits.
Cashback is calculated at the rate set for your VIP tier, based on your total bets for the week. For example, if you are at the Gold tier, up to 0.6% of your total weekly bets is added to your account as cashback. Cashback is paid out automatically on a set day.
Your VIP tier improves automatically through regular play and staying active on the platform. The more you play and the more active you are, the faster you can reach the next tier. You will receive a notification when your tier changes.
Account Questions
No, each player may hold only one account. Creating multiple accounts is a violation of 995be's rules and may result in the accounts being suspended or closed. All bonuses and winnings may also be forfeited. This rule is strictly enforced to ensure fair play.
To sign up, you need an active mobile number or email address and a strong password. The registration process is quick and can be completed entirely online. Please note — 995be is for those aged 21 and above only.
First, make sure you are entering your username and password correctly and that Caps Lock is off. Clear your browser cache and try again. If the problem persists, contact the 995be support team via live chat — they are available 24/7 and ready to help in Bengali.
Use the "Forgot Password" option on the login page and enter your registered mobile number or email. A verification code will be sent, and you can use it to set a new password. If you run into any issues during this process, get direct help through the support chat.
Support Questions
995be has two support channels — live chat and email. Live chat gives you a direct and fast response. To reach us by email, send a message to [email protected].
Yes, the 995be support team serves customers in both Bengali and English. We place the highest priority on providing Bengali-language support so that players from Bangladesh can ask questions comfortably in their own language.
995be's support service is available seven days a week, around the clock — that is, 24/7. You can get help at night, on holidays, or even during Eid. For any urgent matter, contact us through live chat.
The more information you prepare in advance, the faster your issue can be resolved: your registered mobile number or email, a brief description of the problem, the date and approximate amount if it involves a transaction, and a screenshot if possible. This helps the agent verify and resolve the issue easily.
Deposit Questions
Go to the cashier section and select the Nagad option. Enter the amount — minimum ৳500 — and follow the on-screen instructions to complete the payment from the Nagad app or via USSD (*167#). After a successful payment, your balance is usually updated within a few minutes.
There are currently four deposit methods: bKash, Nagad, Rocket, and bank transfer. For bank transfers, you can use Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major Bangladeshi banks. The minimum deposit amount is ৳500 for all methods.
First, wait a few minutes, as network delays can sometimes cause a slight hold-up. If the balance still hasn't appeared, contact live chat with a screenshot or transaction ID of the payment. The support team will verify it quickly and resolve the issue.
Go to the deposit option on the cashier page and select bKash. Enter the amount — minimum ৳500 — then send money to the bKash number shown on screen. Be sure to use the reference number provided in the message, as this is how your payment is identified.
995be does not charge any deposit fee. However, your mobile banking or bank provider may apply their own send money or transfer charges. Please check the terms of the relevant service provider for details on those charges.
Have more questions?
Our expert support team is available 24/7 to help you in Bengali. Contact us via live chat right now or send us an email.
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